A win-win for everyone

I had to call customer service for the Illinois Tollway system this morning to clear up a payment issue, and the automated call system informed me that their customer service is run by Chicago Lighthouse, a non-profit that hires disabled and veteran employees. My customer experience was top notch as the young woman quickly helped me to clear up the problem. As I hung up, I thought to myself how much initiatives like this can be such a win-win for everyone involved.