Part of my job is to help identify those systems and tools that will increase efficiency and effectiveness in our organization. So many times, we’ll hear the refrain, “it’s not working” and throw the system or tool out in favor of the next best thing. What we often miss, though, is the question, “Why is it not working?”
A lot of the time, it’s because the tool doesn’t fit in the culture or work ethic of those using it.
As I said to a colleague recently, “Software doesn’t solve problems. Software helps YOU solve problems.”